Thank you for choosing L’umiéra Skin Essentials. We carefully prepare each order so your products arrive safely and ready to become part of your skincare ritual.
Shipping
We currently ship orders within the United States and Canada.
Shipping options and applicable shipping charges are displayed at checkout before your order is completed.
Once your order has been processed and shipped, you will receive an order confirmation and, when available, tracking information.
Please make sure your shipping address is complete and accurate before placing your order. L’umiéra Skin Essentials is not responsible for delays or delivery issues resulting from an incorrect or incomplete address provided by the customer.
Processing & Delivery
Orders are generally processed within 2–4 business days, excluding weekends and holidays.
Delivery times depend on the shipping method selected at checkout and the destination. Carrier delays, severe weather, holidays, or other circumstances outside our control may occasionally affect delivery.
For Canadian orders, delivery times may also be affected by customs processing.
If tracking shows that your package has been delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors. You may also contact the carrier directly.
International & Canadian Orders
For orders shipped to Canada, customs duties, taxes, brokerage fees, or other import charges may apply and are the responsibility of the customer unless otherwise stated at checkout.
These charges are determined by the applicable authorities and are outside the control of L’umiéra Skin Essentials.
Damaged or Incorrect Orders
We want your L’umiéra experience to be exceptional.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
info@lumieraskinessentials.com
Please include your order number and clear photographs of the product and packaging. We will review the situation and work with you toward an appropriate resolution.
Returns
Because our products are personal-care and skincare products, we prioritize product safety and hygiene.
We accept returns of unopened and unused products when the return is approved in advance.
To request a return, please contact us within 14 days of delivery at:
info@lumieraskinessentials.com
Returned products must be unused, unopened, and in their original condition and packaging.
Customers are responsible for return shipping costs unless the return is due to an error on our part or the product arrived damaged or defective.
Non-Returnable Products
For hygiene and safety reasons, opened or used skincare products generally cannot be returned or exchanged, unless the product is defective or we have made an error with your order.
Gift cards and certain promotional or final-sale items may also be non-returnable.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider or financial institution.
Original shipping charges are generally non-refundable unless the return is the result of an error on our part or a defective product.
Exchanges
We do not routinely offer exchanges for opened or used skincare products.
If you received the wrong product or your product arrived damaged or defective, please contact us so we can assist you.
Questions?
We’re here to help.
For questions regarding your order, shipping, returns, or exchanges, please contact:
info@lumieraskinessentials.com
L’umiéra Skin Essentials
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